Help Desk

Have a question? Please view the Frequently Asked Questions for answers to common questions. If you still cannot find the answer, please contact POTI using the help desk form. As an alternative, contact us via telephone, facsimile, or post.

Peace Operations Training Institute
1309 Jamestown Road Suite 202
Williamsburg VA 23185-3380

Telephone: +1 757 253 6933

Facsimile: +1 757 253 6954

Frequently Asked Questions


How can I become a POTI student?
To become a student, first create an account. After an account is created please answer the 6-10 registration questions, complete your student profile, and verify your email address. Once this is complete you will then have access to all our training courses!
How does POTI distance learning training work?
Once you have created an account, you will be able to enrol in a course, make payment if applicable, download the course material, view and submit an End-of-Course Exam, and upon successful completion of the exam (with a 75% or better), view and print a Certificate of Completion. Inside your classroom you will have access to all of POTI’s resources, such as Course author videos, webinars, Write to the Course Author, and much more! For more information about what is involved when you study with POTI check out our information for prospective students. However, nothing beats experiencing the real thing - every student has access to free peacekeeping training courses.


What is the cost of POTI’s courses?
Refer to our pricing page for the latest training costs.

We also offer discounted and tuition-free programmes. If you qualify for one of these programmes, you will see your special pricing in your account.
What are POTI’s payment options?
Online purchases require an account with POTI. All payment options and instructions are available in your account. However, for your reference, these are the payment options we have available:

POTI accepts Visa, MasterCard, American Express, or Discover payments through our secure website (within your account), by telephone (+1 757 253 6933), by facsimile (+1 757 253 6954), or by email (though for security reasons email is not recommended). Please note we will need your credit card number, the card’s security code, its expiration date, your complete name as it appears on the credit card, and your billing address. Also Credit cards are rejected from time to time if they are associated with a country that is not supported by our payment processor, PayPal.

Payments made by cheque or international money order must be in US dollars payable through a bank with offices in the United States and should be mailed to the following address:

Peace Operations Training Institute
1309 Jamestown Rd Suite 202
Williamsburg, VA 23185

MoneyGram and Western Union Money Transfer are both safe methods of payment because they require payment to an individual, not a company/institution, and the recipient must show identification in order to retrieve the funds. To wire money through MoneyGram or Western Union, please use the following payment information:

(Payee) Name: Vanessa Anderson
City: Williamsburg
State: Virginia
Country: USA

Take note of the REFERENCE NUMBER (for MoneyGram) or MONEY TRANSFER CONTROL NUMBER (for Western Union) that the carrier provides you, as POTI will need it to collect your fee. Once you send the funds, please provide the Registrar with the Reference Number or Control Number, amount of funds sent, your complete name, and the city and country from which you wired the funds. This information can be sent securely and safely within your account under the “Payment Options” feature.

Should you wish to make an electronic funds transfer, please request the necessary routing numbers and instructions through the Help Desk.

Please follow instructions provided by PayPal if you select this method of payment during the shopping cart checkout process. An account with PayPal is required.

Course Materials

How will I receive the course materials?
Once you submit your enrolment or e-voucher request and payment (if applicable), you will be able to begin to study your course material in your account immediately. All courses are available as downloadable PDFs.

If you choose to order course materials in hard copy, you should receive them within one to four weeks. Transit times vary. Allow two weeks for most US, APO, and international addresses. Allow three weeks for shipments to South America and Africa, as well as UNNY pouch mail. Please note that some countries in South America, Asia, and Africa may incur an additional shipping fee for printed materials. Please contact the Help Desk for further details.
Are all POTI courses available in Arabic, English, French, Portuguese, or Spanish?
All of POTI courses are available in English. View POTI’s current course offerings for courses available in other languages.

We strive to translate our entire curriculum into various languages. Please check back to our website for the newest course translations.
How many Reading Hours are allocated for each POTI course?
Reading hours for our courses are based off of a course’s word count, an assumed reading speed of 175 words per minute, and time allotted to answer the pretest, quiz, and exam questions presented. Please note that these are standardized estimates, and individual reading hours will vary. Please view the course reading hours matrix (PDF) to find how many reading hours are allocated for each POTI course.

Training Logistics

How can I enrol?
You can start the enrolment process after creating an account with POTI. Once inside your account, click Course Signup, select the appropriate course in your desired language, click Submit, and make payment if applicable.
How can I access my course materials?
All of your course materials may be accessed inside your account. Once inside, click My Courses, select the specific course title you are interested in studying, and complete the 10-question pretest. Upon completion of the pretest, the options to download one large PDF or several smaller PDFs will appear on the right side of the page under the picture of the course cover. Select your preference and save or view your PDF(s) on your device.
Is there a certificate for completing all courses?
No. You may, however, request an official transcript, which will include all courses successfully completed, failed, or pending, dates of completion, scores, a seal, and the signature of the POTI Registrar.
What is the POTI’s privacy policy?
We treat our students’ information with respect. Please read POTI’s complete privacy policy.
How many courses can I take?
As many as you would like.
Can I enrol in a course more than once?
Yes, students who do not pass a course after two exam attempts can enrol in a course again to try to earn a passing score. However, please note if you attempt the exam again (whether you pass or not) only the latest results will be recorded.
Why do my POTI records not reflect all my past enrolments?
If you cannot find past courses or Certificates of Completion for these courses, it may be for one of the following reasons:

1. You may have enrolled using another email address or using an incomplete name. Since all of our accounts are based on unique email addresses, using more than one email address means your enrolments will not appear under one account. Please contact us with each email address you have used in the past to enrol and your complete name so we may locate you in our records and merge accounts under your preferred email address (please provide this as well).

2. You did not meet the course passing criteria. To view your exam score from all past courses, including those for which you did not earn a Certificate of Completion, please log into your account, click My Courses, select the course title you believe you earned a certificate for, and scroll down to Exam Results. You may also view the number of questions marked incorrectly on that same page under View Results.

3. You withdrew from the course. If you withdraw from a course – even a finished course – it will no longer appear under My Courses, in your account. If you withdrew from a course that you've completed, contact us so that we can re-enrol you.


I am experiencing difficulty in downloading my course material.
POTI courses are only available in a PDF format. Your device must support PDFs in order to be able to read our course material.

If you believe that is not the case, POTI has these suggestions:

Your PDF viewer could be outdated. Please download and install the latest version of Adobe Reader, which can be done for free.

Your Internet connection could be problematic.
In your classroom, click My Courses, select the course title, and do one of the following:
• Click Multiple Files under the course cover picture. This allows you to download one lesson at a time, which is helpful if you have Internet connection issues.
• Right-click on Single File, select Save link as... or Save target as..., and save the course PDF on your device. You should then be able to open the PDF outside your browser. The Internet browser you are using could be outdated or problematic.
• Ensure that you are using the latest version of your browser. Go to the browser’s website support and download any necessary updates.
• Some versions of Firefox are known to have trouble displaying PDF files. If you are using Firefox, refresh the browser and then copy and paste the page’s web address (the URL) into a different browser (such as Internet Explorer, Chrome, or Safari).

If these suggestions do not solve the problem, please use the Help Desk to send POTI staff a message, noting that this is a technical issue. Please also provide the error message you are receiving, the Internet browser you are using (Firefox, Safari, Internet Explorer, Chrome), and the version you are using (if known) so that we may solve the problem.
How do I log into my account?
A link to the login page is located at the top of each POTI webpage (the My Online Classroom link). You will need to know the email address you used when creating your account and your password. If you have forgotten your password, there is an option available to retrieve it.
How can I verify my email address?
Once you create an account, you will receive an email to verify your email address.

If you would like to receive the email verification again, please request another verification email. This option will not be available if you have already verified your email address. If you need to see what email address POTI has on file, click on My Profile and then click the Change Email link.)

If your email service filters junk mail (spam), this verification email may not have reached you. Check any folders you have labeled as junk mail, bulk mail, spam, or something similar for your email verification message. Consult your email service’s help documentation or speak with your email service provider for details about junk mail filtering.
How can I change the name, email address, or password on my account?
NOTE: If your email address changes, please do not create a new account with your new email address. This will cause your student records to become disassociated.

To change your name, email, or password, log into your classroom, click My Profile, and change the appropriate information: • To change your name, change the Name text box under Student Profile and click Save.
• To change your email address, click the Change Email link and update your information. When you click Save, we will send a confirmation message to the new address.
• To change your password, click the Change Password link and update your information. Your new password will be set when you click Save.
Is a Certificate of Completion awarded with each course successfully passed?
Yes. A student is awarded a Certificate of Completion after successfully completing the End-of-Course Exam with a 75% or better.

End-of-Course Examination

How can I access my End-of-Course Examination?
To access your exam, please log into your account, click My Courses, select the course title you would like to take the exam for, scroll down to Final Exam, and click Start Exam.
How can I submit my End-of-Course Examination?
To submit the exam, you must answer all 50 multiple choice questions. Please note you may save your answers and come back to the exam by clicking Save. Once you are ready to submit all your answers, click Submit.
How many opportunities do I have to successfully complete the exam?
Students are given two opportunities to complete the exam with a passing score of 75%.
When can I take my Exam?
POTI offers individual self-paced distance learning courses; therefore you may complete your exam at your convenience (preferably once you have thoroughly read the course material and successfully completed the self-scoring end-of-lesson quizzes).

Certificate of Completion

How can I access my Certificate of Completion?
To access your Certificates of Completion, please log into your account, click My Courses, view Passed Courses (scroll to the bottom of the page), click on the course title, click Certificate, and finally click Print Certificate.

You are able to choose to print or view your Certificate with your name only or your title and name.
Will POTI send me a hard copy of my Certificate of Completion?
We do not currently offer hard copy Certificates of Completion. However, you may download your certificate and print a copy.
What value does a POTI Certificate of Completion have?
This is a professional development course.

Your Certificate of Completion indicates your successful completion of a Peace Operations Training Institute training course. This training is a tangible record that a student who has passed the End-of-Course Examination has demonstrated three things: first, proficiency in the subject area and the ability to pass an objective End-of-Course Examination; second, a fluency and proficiency in the language in which the course was written; and third, a level of discipline and self-motivation through his or her ability to complete a self-paced distance learning course and pass the End-of-Course Examination.

Please note most students who successfully complete our courses serve on UN peacekeeping missions.
How can POTI’s Certificate of Completion be verified?
POTI offers a feature where a third party may verify your Certificate of Completion serial number, found on the bottom of the Certificate.
My name is displayed incorrectly on my Certificate of Completion.
The name displayed on your Certificate of Completion is the same as the full name associated within your account. To correct your name in our system, please login, click My Profile, modify your name as appropriate, and save the changes in your profile.

If you need to make changes to your name on your Certificate of Completion, contact us to request the change, please offer your name exactly as how you would like for it to appear on your Certificate of Completion.
What is a POST Certificate?
The POST Certificate, short for Peace Operations Specialized Training Certificate, is a certificate issued by POTI to students who complete multiple courses with us and pass a Comprehensive Exam. This certificate programme includes completion of a core amount of courses as well as elective courses. Once the courses are completed a comprehensive exam must be successfully passed with a 75% or higher. Please note if you receive POTI courses at a discount or tuition free, this certificate programme is not included and a paid fee of USD50 is required.


What are POTI’s Career Resources?
POTI is often asked about sources for employment, internships, or volunteer opportunities within the areas of peacekeeping and humanitarian relief. Although we are a training institution and not an employment service, we try to assist our students by providing them with information that may be helpful. Please visit POTI’s Career Resources to learn about different opportunities in these fields.
How can I obtain an official transcript?
Our official transcripts include all courses successfully completed or pending, dates of completion, scores, a seal (including POTI’s emblem) and the signature of the POTI Registrar.

To order a transcript, please log into your account, click Request a Transcript, and when prompted, enter your home address for shipping and/or billing purposes. When prompted to enter a second address, only do so if you wish to send the transcript to another recipient, such as an employer or a university.

There are two options available:
1) To obtain a downloadable official transcript with a seal and signature from the Registrar, available for US$20.

2) To obtain both a downloadable and a hard copy official transcript with a seal and signature from the Registrar, available for US$25 fee plus the shipping cost to send it to you. All payment options and instructions will be available in your account.

Please also note you may access an unofficial transcript, once in your account, click on Request a Transcript, and click Unofficial Transcript (English Only). You can then save or print your unofficial transcript.
What are the free of tuition courses POTI offers and how can I enrol in these courses?
POTI currently offers three free of tuition courses which are: Principles and Guidelines of Peacekeeping Operations, Implementation of SCR 1325 (2000) in Africa and Implementation of SCR 1325 (2000) in LAC. To begin enrolment, please log into your account, click on Course Signup, tick one of these course titles, and click Submit and enjoy!

Achievements and Virtual Badges

What is the purpose of a POTI virtual badge?
Virtual badges are one way POTI recognizes achievements related to course study and active participation in our student community. POTI badges are meant to highlight your initiative, and they have no effect on your grade for a course (meaning there is no effect on your pretest, any end of lesson quiz, or final exam score). All badges earned will be displayed on your student classroom profile. We encourage you to try to earn as many badges as possible!
How do I earn badges?
Please visit the Achievements page for this information.
What is the difference between a bronze badge, a silver badge, and a gold badge?
Bronze badges are awarded for accomplishing primary objectives. Silver badges are awarded for tasks and achievements that go beyond the fundamentals. Gold badges are reserved for the highest level achievements and contributions possible at POTI.
I believe I completed an achievement in the past – why is it not listed on my student profile?
Our achievements system was released in November 2014. We did our best to recognize students for their past accomplishments before this date, but due to system constraints, we cannot retroactively award badges for every type of achievement. We thank you for your understanding.
Will all of my badge achievements appear on my transcript?
No. Official transcripts only include all courses successfully completed or pending, dates of completion, exam scores, a seal, and the signature of the POTI Registrar.
Will I receive a real badge in the mail for my achievements at POTI?
No. The badges POTI awards to students are digital (online only).

Other Frequently Asked Questions

Can POTI assist me in finding employment at the UN?
We do not offer job placement or assign positions in the UN or any other organization. To find out about employment vacancies within the UN, please visit the United Nations’ Employment website.

Please note that successful completion of POTI courses does not guarantee employment with the United Nations.
How can I work in United Nations peacekeeping?
To work in United Nations Peacekeeping, you may work in the UN headquarters in New York City, at one of the UN regional logistics hubs, or out in the field on a peacekeeping mission.

Also, the UN does not have its own military force. To become part of the troops or police who serve on UN peacekeeping missions, please contact your own military organization for further guidance.

Please seek further advisement and information from the United Nations Peacekeeping website.
Can I earn University credit by taking courses with POTI?
Yes. Students who complete courses with POTI can earn academic credits that may be applied towards a bachelor’s degree in International Relations from American Military University (AMU). AMU provides all courses exclusively online. For additional details on how your POTI courses may be applied towards a university degree, visit AMU’s web site.

To find out whether another school or university will accept courses from POTI for academic credit, please consult the school or university’s Registrar’s office for further guidance.

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