Help Desk

To become a student, first create an account. After you create an account, answer the 6-10 registration questions, complete your student profile, and verify your email address. Now you will be able to access all our training courses.

Once you have created an account, you will be able to enrol in a course, make a payment (if applicable), download the course material, view and submit an End-of-Course Examination, and upon successful completion of the examination (with a 75% or better), view and print a Certificate of Completion. Inside your classroom, you will have access to all of the Institute’s resources, such as course author videos, webinars, write to the course author, and more. For more information about studying with POTI, review our information for prospective students.

Refer to our courses page for the latest training costs.

We also offer discounted and tuition-free programmes. If you qualify for one of these programmes, you will see your special pricing in your account.

POTI offers course enrolments, printed textbooks of our courses, and online and hard copy transcripts for purchase. The Peace Operations Specialized Training (POST) Certificate programme also requires an administrative fee. For more information about POST Certificates, see the section on POST Certificates

Online purchases require an account with POTI. All payment options and instructions are available in your account. The following payment options are available:

CREDIT CARD:
The Institute accepts Visa, MasterCard, American Express, and Discover payments through our secure website (within your account). To process payment via credit card, the Institute requires your credit card number, the card’s security code, its expiration date, your complete name as it appears on the credit card, and your billing address. Please note that credit cards sometimes are rejected if they are associated with a country that is not supported by PayPal.

WESTERN UNION / MONEYGRAM:
Western Union and MoneyGram Money Transfer is a are safe methods of payment because it they requires payment to an individual, not a company/institution, and the recipient must show identification in order to retrieve the funds. To wire money through Western Union or MoneyGram, please use the following payment information:

(Payee) Name: Georgia Richardson
City: Richmond
State: Virginia
Country: USA

Take note of the MONEY TRANSFER CONTROL NUMBER (for Western Union) or REFERENCE NUMBER (for MoneyGram) that the carrier provides you, as POTI will need it to collect your fee. Once you send the funds, please provide the Registrar with the Control Transaction Number, the amount of funds sent, your complete name, and the city and country from which you wired the funds. This information can be sent securely and safely within your account under the “Payment Options” feature.

To cancel any item you have in your basket inside your classroom, please log into your classroom, click on “basket”, enter “0” for the item you would like to remove and click on “update quantities”. This will remove the item from your basket.

Once you enrol in a course you can begin studying the course materials immediately through your account. Please note that the pretest must be completed before you can access the course materials. Once you've completed the pretest, you will see links to download or view the course materials beside the image of the textbook. If you choose to order a physical copy of your course textbook, you should receive it within one to four weeks. Transit times vary. Allow two weeks for most US, APO, and international addresses. Allow three weeks for shipments to South America and Africa, as well as UNNY pouch mail. Please note that some countries in South America, Asia, and Africa may incur an additional shipping fee for printed materials. Please contact the Help Desk for further details.

All of POTI courses are available in English. View POTI’s current course offerings for courses available in other languages.

The Institute strives to offer translated editions of as much of our curriculum as possible. Please check our website regularly for the newest course translations or review our newsletter, which can be found on our website.

Reading hours for POTI courses are based on a course’s word count; an assumed reading speed of 175 words per minute; and time necessary to answer the pre-course assessment, End-of-Lesson Quizzes, and examination questions for the course. Please note that these are standardized estimates, and individual reading hours will vary. Please view the course reading hours matrix (PDF) to find out how many reading hours are estimated for each POTI course.

You can start the enrolment process after creating an account with POTI. Once you have logged into your account, click Enrol, select the preferred course in your desired language, click Submit, and make payment if applicable.

After you enrol in a course, you can access course materials inside your account. Once you have logged into your account, click My Courses, select the specific course title you are interested in studying, and complete the 10-question pretest. Upon completion of the pretest, the options to download a single course PDF or individual lesson PDFs will appear to the right of the course cover. Select your preference, and save or view your PDF(s) on your device.

No. You may, however, request an official transcript, which will include all courses completed or pending; dates of completion; scores; a seal; and the signature of the Institute’s Registrar. You may download an unofficial transcript for free at any time via the Transcripts page within your student classroom.

We treat our students’ information with respect. Please read POTI’s complete privacy policy.

There is no limit to the number of courses in the Institute’s curriculum that students can take.

Yes. Students who do not successfully pass a course after two examination attempts can enrol in the course again to try to earn a passing score.

If you cannot find past courses or Certificates of Completion for courses, it may be due to one of the following reasons: 1. You may have enrolled using a different email address or an incomplete name. All POTI accounts are based on unique email addresses, and using more than one email address means your enrolments will not appear under one account. Please contact us with each email address you have used in the past to enrol and your full name so we may locate you in our records and merge accounts under your preferred email address, which you must provide to the Institute. 2. You did not meet the criteria to pass the course. To view your examination scores from all past courses in which you have enrolled, including those for which you did not earn a Certificate of Completion, please log into your account, click My Studies, select the course title for which you believe you earned a certificate, and scroll down to “Exam Results”. You may also view the number of examination questions marked as incorrect on that same page under View Results. 3. You withdrew from the course. If you withdraw from a course, it will appear under the “Withdrawn” Course Status in the My Studies section of your account. If you withdrew from a course that you would like to re-access, contact us so that we can re-enrol you.

All POTI courses are available electronically in a downloadable PDF format. Your device must support PDFs to be able to download our course material. Various courses are also available as audiobooks and interactive modules. If you are experiencing difficulty viewing PDF versions of POTI courses: Your PDF viewer could be outdated. Please download and install the latest version of Adobe Reader free of charge. Your Internet connection could be problematic. In your classroom, click My Courses, select the course title, and do one of the following: • Click Access Individual Filesto the right of the course cover picture. This allows you to download one lesson at a time, which is helpful if you have Internet connection issues. • Right-click on Download Full PDF, select “Save link as...” or “Save target as...”, and save the course PDF on your device. You should then be able to open the PDF outside your browser. The Internet browser you are using could be outdated or problematic. • Ensure that you are using the latest version of your browser. Go to the browser’s website support and download any necessary updates. • Some versions of Firefox are known to have trouble displaying PDF files. If you are using Firefox, refresh the browser, and then copy and paste the page’s web address (the URL) into a different browser (such as Internet Explorer, Chrome, Safari, etc.). If these suggestions do not solve the problem, please use the Help Desk to send the Institute a message, noting that this is a technical issue. Please also provide the error message you are receiving, the Internet browser you are using (Firefox, Safari, Internet Explorer, Chrome, etc.), and the version of the browser you are using (if known) so we may best address the problem.

A link to the Sign In page is located at the top of each POTI webpage (the My Online Classroom link). You will need to know the email address you used when creating the account and your account password. If you have forgotten your password, there is an option available to retrieve it.

Once you create an account, you will receive an email to verify your email address.

If you would like to receive the email verification again, please request another verification email. This option will not be available if you have already verified your email address. If you need to see what email address POTI has on file, click on My Profile and then click the Change Email link.

Sometimes the verification email will be sent to your email account’s junk mail or spam folder. If you have not received a verification email, check any folders you have labelled as junk mail, bulk mail, spam, etc. for your email verification message. Consult your email service’s help documentation or speak with your email service provider for details about junk mail filtering.

NOTE: If your email address changes, please do not create a new account with your new email address. The new account will not include your previous student records.

To change your name, email, or password, log into your classroom, click My Profile, and change the appropriate information:
• To change your name, change the Name text box under Student Profile and click Save.
• To change your email address, click the Change Email link and update your information. When you click Save, we will send a confirmation message to the new address.
• To change your password, click the Change Password link and update your information. Your new password will be set when you click Save.

Yes. A student is awarded a Certificate of Completion after successfully completing an End-of-Course Examination with a score of 75% or better.

To access your exam, please log into your account, click My Studies, select the course title for which you would like to take the exam, scroll down to “Final Exam”, and click “Start Exam”. Please note you must complete the pre-course assessment before you are able to access the End-of-Course Examination.

POTI offers individual self-paced distance learning courses. You may complete your examination at your convenience (preferably once you have thoroughly read the course material and completed the self-scoring End-of-Lesson Quizzes). Please note there is a 24-hour waiting period after you enrol in the course before you can attempt the examination. You must complete the course pretest before you can access your final examination

To submit the examination, you must answer all 50 multiple choice questions. Please note you may save your answers and return to the examination at a later time by clicking Save. Once you are ready to submit all your answers, click Submit.

Students have two opportunities to complete the examination with a passing score of 75% or higher. If the examination is not passed after two attempts, you may re-enroll in the course for two additional examination attempts.

To access your Certificates of Completion, first log into your account. Then, click My Courses and scroll to view your Passed Courses. Click on the course title, and click the link that says View Certificate (Title and Name) or View Certificate (Name Only) to download your Certificate.

We do not currently offer hard copy Certificates of Completion. However, you may download your certificate and print a copy for yourself.

This is a professional development course.

Your Certificate of Completion indicates your successful completion of a Peace Operations Training Institute training course. This training is a tangible record that a student who has passed the End-of-Course Examination has demonstrated three things: first, proficiency in the subject area and the ability to pass an objective End-of-Course Examination; second, a fluency and proficiency in the language in which the course was written; and third, a level of discipline and self-motivation through his or her ability to complete a self-paced distance learning course and pass the End-of-Course Examination.

The Institute offers a feature where a third party verifies your Certificate of Completion serial number, found at the bottom of the Certificate.

The name displayed on your Certificate of Completion is the same as the name associated with your account. To correct your name in our system, please login, click My Profile, modify your name as appropriate, and save the changes in your profile.

If you need to make changes to your name on your Certificate of Completion, contact us to request the change. Please offer your name exactly as how you would like for it to appear on your Certificate of Completion.

Our official transcripts include all courses completed or pending, dates of completion, scores, a seal (including the POTI emblem) and the signature of the Institute’s Registrar. To order a transcript, please log into your account, and click Transcripts. There are three options available: 1) A free Unofficial Transcript in PDF format that can be downloaded immediately. 2) An Official Transcript in downloadable PDF format, with a seal and signature from the Registrar, which is available for USD $20. To receive an official online transcript, you must purchase an official online transcript voucher and redeem it when you are ready. This transcript is prepared by the Registrar after you redeem the voucher. 3) An Official Transcript in hard-copy printed form and PDF formats with a seal and signature from the Registrar, which is available for USD $25 plus the shipping cost to send it to you. All payment options and instructions will be available in your account. When you choose this option, you will be asked if you would like additional hard copies, if you click yes for additional copies, please enter the number of additional copies (USD $5 per copy). These transcripts are also prepared by the Registrar after you redeem your voucher. To request an official transcript: 1. Scroll down to Request an Official Transcript 2. From the drop down menu, choose an online transcript or a hard copy transcript and click Add to Basket. 1. Please note the cost associated with a hard copy transcript will include shipping fees, which are calculated during check out. 3. Once you have completed the courses you would like listed on the transcript, return to the transcript page 4. From the drop down menu, select Redeem online transcript voucher 5. Click Redeem Voucher. Please remember that Official Transcripts are an official record of your accomplishments at POTI. They are accurate on the date of issue. After the date of issue, Official Transcripts are not updated upon the completion of additional courses.

To redeem your purchased transcript voucher, please follow these steps after signing into you account: 1) Click “My Classroom” and then “Transcripts” 2) Scroll down to the "Official Transcripts" box at the bottom of the page. 3) In the drop down menu, select "Redeem 1 of 1 online transcript vouchers" 4) Click “Redeem voucher” After the Registrar has processed your voucher, which may take 1-3 business days, you will be able to view your Official Transcript from the Transcripts page. Please remember that Official Transcripts are an official record of your accomplishments at POTI. They are accurate on the date of issue. After the date of issue, Official Transcripts are not updated upon the completion of additional courses. Therefore, please ensure that you have completed all courses you would like to have listed on your transcript before redeeming the transcript voucher.

Here are the steps to follow to find and download your transcript: 1. Sign In to your account 2. Click on Transcripts. 3. Open the desired transcript. 1. If you would like an unofficial transcript, click on Title and Name or Name only under the Unofficial Transcripts heading. 2. If you have already ordered and received an official transcript, you can click on View Official Transcript to view it. 4. At this point, you will be able to save the transcript on your device or send it via email or using another application. If you have not requested an official transcript but would like to, you can also do so on this page.

The POST Certificate, short for Peace Operations Specialized Training Certificate, is a certificate issued by POTI to students who complete multiple courses with us and pass a Comprehensive Examination. This certificate programme includes completion of a core number of courses as well as elective courses. After successfully completing the courses, students must pass a Comprehensive Examination with a score of 75% or higher. Please note, if you receive POTI courses at a discount or tuition-free, this certificate programme is not included, and a paid fee of USD $70 is required.

A POST Certificate is a professional development certificate. It is not a bachelor’s degree. However, as a professional development certificate from a recognized institution, it demonstrates in an official and documentable way that you possess in-depth knowledge about a specific topic related to peace operations.

Earning a POST Certificate entails completing eight courses (by passing the End-of-Course Examination for each) then passing a Comprehensive Exam for your chosen specialization. The Comprehensive Exam is 80 questions – 10 questions for each course. The POST Certificate also requires the payment of a $70.00 administrative fee.

The Name and Title on your POST Certificate are filled in using the information in your student profile. If there is an error in your name or title, please contact the Help Desk here to have the POST Certificate corrected, and please update your name and title in your student profile student profile as you wish them to be displayed on future certificates.

No, there is no time limit for completing your POST Certificate. However, sometimes the list of courses for a given specialization may change.

No, POST Certificates do not expire.

Please note you must complete all eight requisite courses to redeem your voucher for the specialization, the chart will list all the courses you need to complete if you have not already. The comprehensive exam will then appear for you to view and complete after a 24-hour waiting period.

Many POTI courses have Quizlet study sets to review concepts, and some also have an Interactive Module that covers the material in a shortened, engaging format. Each POTI course lesson begins with a Summary and Lesson Objectives which can help you review and identify topics that need further study.

Students have two attempts to pass their Comprehensive Exam. If you fail the Comprehensive Exam twice, please let us know by contacting us through the Help Desk. The Comprehensive Exam is designed using material from the eight chosen courses for the specialization. Completing the courses first ensures you are prepared for the Comprehensive Exam.

POTI does not provide paper copies of POST Certificates. However, some students choose to print their certificates themselves. The PDF file that POTI provides is high resolution and is suitable for creating a high-quality printed version.

Once logged into your student account, click on “My Studies” and you will see "Passed Certificates" on the right-hand side of the webpage. From there, you can click on each "Specialized Certificate". Here you may view and access your “Certificate” and "Letter of Completion".

The successful completion of a POST Certificate awards a redeemable voucher for an official online transcript. This voucher can be immediately redeemed, or you can choose to wait until more courses are completed to redeem it. Please note transcripts are manually compiled and accurate on the date of issue. After the date of issue, Official Transcripts are not updated upon enrolment or completion of additional courses or POST Certificates. To learn more, view the Transcripts page of the POTI Classroom.

Achievements recognize accomplishments related to course study and active participation in the Institute’s student community. POTI achievements are meant to highlight your initiative, and they do not affect your grade for a course. All achievements earned will be displayed on your student classroom profile.

Please visit the Achievements page for this information.

Bronze achievements are awarded for accomplishing primary objectives. Silver achievements are awarded for tasks and accomplishments that go beyond the fundamentals. Gold achievements are reserved for the highest level of accomplishments and contributions possible at POTI.

Our achievements system began in November 2014. We attempt to recognize students for their past accomplishments before this date, but due to system constraints, we cannot retroactively award badges for every type of achievement.

No. Official transcripts only include courses completed or pending, dates of completion, examination scores, a seal, and the signature of the POTI Registrar.

No. The badges awarded to students by the Institute are digital (online only).

You may purchase a digital badge to commemorate completing a POTI course. Digital badges list the course title and date of completion, allowing you to proudly share your course completion with your network. Please note POTI uses Certifier, a third-party paid service, to create and award digital badges. When you purchase a digital badge via our website, we will provide Certifier with your name, email address, and any relevant course completion information (e.g., the name of the course or POST Certificate you completed). You may view Certifier’s privacy policy here: https://certifier.io/privacy. Once your payment has been processed, you will receive an email from Certifier containing a link to your digital badge. A link to your digital badge will also appear on the course page in the Digital Badge section. You will always be able to access your digital badge from this section. Clicking the unique link to your badge will provide you with options to share on social media.

Achievements are free, internal recognitions of your accomplishments as a POTI student. Digital badges are a paid offering designed to be shared with your network on social media and beyond. Please note that digital badges are optional purchases. Every student who passes a final examination with a score of 75% or higher receives a certificate of completion at no cost.

POTI is often asked about resources for employment, internships, or volunteer opportunities within the areas of peacekeeping and humanitarian relief. Although we are a training institution and not an employment service, we try to assist our students by providing them with information that may be helpful. Please visit POTI’s Career Resources to learn about different opportunities in these fields.

On our course offerings page, all courses that are currently free have the words “Free Tuition for All” in yellow font under the course description. If you are logged in to your account, you can also see which courses are free by going to the Enrol page and checking the box labelled “Free Only” on the left side of the page.

We do not offer job placement or assign positions in the United Nations or any other organization. To find out about employment vacancies within the UN, please visit the United Nations Employment website.

Please note that successful completion of POTI courses does not guarantee employment with the United Nations.

To work in United Nations Peacekeeping, you may work in UN Headquarters in New York, at one of the UN regional logistics hubs, or in the field on a peacekeeping mission.

The UN does not have its own military force. To become part of the troops or police who serve on UN peacekeeping missions, please contact your own military organization for further guidance.

You can also seek further advisement and information from the United Nations Peacekeeping website.

If you represent an organization or training institution interested in accessing POTI courses for personnel or staff, please contact our Help Desk. Please include information about your organization, its mission, and your training needs so that we can help determine the most appropriate option for your organization. POTI partners with national peacekeeping training centres through our NTCELP programme. If you represent a national peacekeeping training centre and are interested in establishing a partnership with POTI, please contact our Help Desk.