Help: Frequently Asked Questions

For new students:
To enrol, please register your new user account on our home page at http://www.peaceopstraining.org/ at "Create an Account". Please follow the directions for creating a password and answer the 6-10 questions accurately.

Once your registration process is complete and you have verified your email address, you will be able to enrol in a course, view the course material, view the End of Course Exam(s) and Certificate(s) of Completion.

If you are an existing student who has not created a user account and/or forgot your password:
Please enrol by visiting our home page at http://www.peaceopstraining.org/ and click on “Sign in” then “Forgot your Password” and enter the e-mail address used for past enrolments. You will then receive an Institute e-mail to re-set your password, sent to the e-mail you entered. Please return to our home page and enter the e-mail address and newly reset password. You will be able to view all your past and current enrolments, End of Course Exam(s), Certificate(s) of Completion and enrol in new courses.

Current student with a user account:
Please visit our home page at http://www.peaceopstraining.org/ and enter your e-mail address and password in the appropriate spaces.

You will be able to view all your current enrolments, End of Course Exam(s), Certificate(s) of Completion and enrol in new courses.

To view the prices of all our courses in various medias, please click here:
http://www.peaceopstraining.org/our_courses/prices

We also offer discounted and free of tuition programmes. Once you have registered your user account, our system will place you in the most economical and appropriate programme.

First, you must register your user account on our home page at “Register new account” or “Forgot your Password” and follow instructions.

All payment options and instructions will be available in your virtual classroom. However, for your reference, these are the payment options we have available:

CREDIT CARD:
Credit card (Visa, MasterCard, American Express or Discover) enrolments may be made through our secure home page (in your virtual classroom), by e-mail (not recommended), by telephone, or by fax. Please note we will need you Credit Card number, security code, expiration date, complete name on the CC and CC billing address.

CHEQUE or INTERNATIONAL MONEY ORDER:
Enrolments using a cheque or international money order (in US dollars payable through a bank with offices in the United States) should be mailed to:

Peace Operations Training Institute
1309 Jamestown Rd Suite 202
Williamsburg, VA 23185 USA

MONEYGRAM or WESTERN UNION:
Should you wish to use MoneyGram or Western Union Money Transfer, they require that payment be made to an individual, not a company/institution. We are physically located in Williamsburg, Virginia, USA. If you decide to wire money through MoneyGram or Western Union, please make it payable to:

Vanessa Anderson
Williamsburg, Virginia
USA


This safe method of money transfer requires that the recipient show identification in order to retrieve the funds. Your course or e-voucher will be processed as soon as the funds are retrieved. MoneyGram should provide you with a REFERENCE NUMBER (Western Union provides a MONEY TRANSFER CONTROL NUMBER) which we will need to collect your fee. Please provide the Reference Number or Control Number, your complete name as well as the city and country from where the funds were wired once the funds are sent.

ELECTRONIC FUNDS TRANSFER:
Should you wish to make an electronic funds transfer, please contact for the necessary routing numbers and instructions.

PAYPAL:
Follow instructions in your virtual classroom under payment options, once you have chosen your e-voucher or course title.

Once you submit your enrolment or e-voucher request (in your virtual classroom) and if applicable payment, you will immediately be able to view your course material in your classroom. If you choose to order materials by Print or CD-ROM, these may ship within one to four weeks. Transit times vary. Allow two weeks for most US, APO, and international addresses. Allow three weeks for shipments to South America and Africa, as well as UNNY pouch mail. Please note that some countries in South America, Asia and Africa may incur an additional shipping fee for printed materials. Please contact the Registrar’s office for further details.

Inquiring about your enrolment
If you have questions or problems with your enrolment, please contact the Peace Operations Training Institute Registrar by e-mail, telephone (+1 757 253 6933), facsimile (+1 757 253 6954), or mail:
Peace Operations Training Institute
1309 Jamestown Road Suite 202
Williamsburg VA 23185-3380
USA

Please include your full name, the name of the course(s) you enrolled in, e-mail address used to enrol and student number if known.

All the courses we have available in each language we offer can be found at the following link:
http://www.peaceopstraining.org/our_courses/course_list

We strive to translate our entire curriculum in French and Spanish. Please check back to our website for the newest course translations.

You may access your course materials by logging into your virtual classroom. If you have difficulty logging in, please refer to the question “How can I enrol?” under “Enrolment Help”.

Please note that you must complete a Pre-test before accessing the course materials.

Please download and install the latest version of your PDF viewer which can be done for free at http://www.adobe.com/. This should correct the problem and allow you to open the file.

If this does not solve the problem, please contact us at sysadmin@peaceopstraining.org, and provide the error message you are receiving so that we may solve this problem.

You may access your End of Course Examination by logging into your virtual classroom. If you have difficulty logging in, please refer to the question “How can I enrol?”

Please note, you may have to verify your e-mail address to complete the Exam. If prompted to do so, you will receive a message in your classroom, once you click on End of Course Exam that will indicate that you have been sent an e-mail from the Institute to verify your e-mail address. Please log in to your e-mail account and follow the instructions in the Instiute e-mail message.

If your e-mail service filters junk mail (“spam”), this verification e-mail may not reach you. If you have a folder labeled “Junk Mail”, “Bulk mail”, “Spam,” or something similar, please look in this folder for the verification e-mail message. Consult your e-mail service’s help documentation or speak with your e-mail service provider for details about junk mail filtering.

You have up to one year from the date of registration to submit your examination. Please note all extensions are considered.

Once you are ready to submit the answers to the 50-question, multiple-choice, End-of-Course exam online, please login into your virtual classroom and click on “End of Course Examination”.

You may consult your course materials when answering the questions. You may NOT seek help from others.

A score of 75% or higher is required to pass each examination. Students are given two opportunities to complete the exam with a passing score.

You may access your Certificate of Completion by logging into your virtual classroom. If you have difficulties logging in, please refer to the question “How can I enrol?”

Yes. A student is awarded a Certificate of Completion after successfully completing the End-of-Course Exam with a 75% or better.

No. You may, however, request an official transcript, which will list all courses you have successfully completed, failed or are currently enrolled under, dates of completion and exam score if applicable. The transcript fee is $50 (USD). You may request and make payment for a transcript in your virtual classroom, under “Request a Transcript”.

This is a professional development course.

Your Certificate of Completion indicates your successful completion of a Peace Operations Training Institute training course. This training is a tangible record that a student who has passed the End-of-Course Examination has demonstrated three things. First, proficiency in the subject area and the ability to pass an objective End-of-Course Examination. Second, a fluency and proficiency in the language in which the course was written. Third, the student has demonstrated a level of discipline and self-motivation through his or her ability to complete a self-paced distance-learning course and pass the End-of-Course Examination.

Please note most students who successfully complete our course serve on UN peacekeeping missions.

To verify you have successfully completed a course with the Institute you may provide your Certificate of Completion. Also, we have a new feature where a third party may verify your Certificate of Completion serial number, found on the bottom of the Certificate. The third party may visit the verification page at https://www.peaceopstraining.org/verify

We do not offer job placement or assign positions in the UN or any other organization. To find out about employment vacancies within the UN, please visit the United Nations’ Employment website site for further information at: http://www.un.org/en/employment/

Please note that successful completion of the Peace Operations Training Institute courses does not guarantee employment with the United Nations.

To work in United Nations Peacekeeping, you may work in the UN headquarters in New York City, at one of the UN regional logistics hubs or out in the field in a peacekeeping mission.

Also, the UN does not have its own military force. To become part of the troops or police who serve in UN peacekeeping missions, please contact your own military organization for further advisement.

For further advisement on how you can work in United Nations Peacekeeping, please visit this UN website at:
http://www.un.org/en/peacekeeping/about/work.shtml

Yes. Students who complete courses from the Peace Operations Training Institute can earn academic credits that may be applied towards a Bachelor’s Degree in International Relations from American Military University (AMU). AMU provides all courses exclusively on-line. For additional details on how your Peace Operations Training Institute courses may be applied towards a university degree, visit the AMU Web site at
http://www.amu.apus.edu/lp/agreements/poti/index.htm

To find out if another school or university will accept courses from the Peace Operations Training Institute for academic credit, please consult the school or university’s Registrar’s office in question for further advisement.

The Peace Operations Training Institute can provide a list of all courses you have successfully completed, failed or are currently enrolled under to any employer, school or organization of yourchoosing. The fee for this service is $50 (USD). You may log in to your virtual classroom to request and pay for this service.

We treat our students’ information with respect. Please read our complete privacy policy at http://www.peaceopstraining.org/privacy